Term of Use
Terms & Conditions;
The following terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website pinkfrogshop.com ('the Website') and your relationship with:
(i) pinkfrogshop.com Whose registered office is 1902, Easy Comm, Bldg 253-261 Hennessy Rd , Wanchai, Hong Kong Island Hong Kong SAR
Please read the following carefully as it affects your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us by writing to the address above
1/ Agreement: By using the website you agree to be bound by these terms
2/ Amendments; We reserve the right to update these Terms from time to time and any changes will be notified to you via a suitable announcement on the website. It is your responsibility to check for such changes. The changes will apply to the use of the website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the website. If you continue to use the website after the date on which the change comes into effect, your use of the website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the website or its contents.
3/ Registration; You warrant that the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing us. sales@pinkfrogshop.com
4/ Privacy policy; We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration laws of Hong Kong
5/ Protecting Your Security; To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
6/ Compliance; The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website: Any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character.
7/ Indemnity; You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this website or any other person accessing the Website using your personal information.
8/ Third Party Links; As a convenience to our customers, the website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.
9/ Orders; All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (A) debit your credit, debit card or PayPal account or (B) dispatch the goods to you or commence the services, whichever is the later. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorized access to any data provided by you when accessing or ordering from the website. The products sold on the Website are not for re-sale or distribution. You are limited to a purchase of 10 items of any one product. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
10/ Cancelation Rights; Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 3 days from the day on which you acquire physical possession of the goods. If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how.
11/ Price and Payment; Sales Tax, where applicable, will be added to your order at checkout. Due to stock availability, goods may be dispatched from outside the delivery country, in which case you may be subject to import duties and taxes once your delivery reaches your country of destination. Any such additional charges must be borne by you. If your delivery address is outside of the point of dispatch, you may be subject to import duties and taxes, which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information. Please note that cross border shipments may be subject to opening and inspection by customs authorities. are deemed to be the importer of all goods we dispatch to you and must therefore comply with all the laws and regulations of the country into which the goods are being delivered. Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to be made via a credit card a pre-authorization value of $0.01 will be held against the card until the card issuer validates the payment. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund. You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us we will not be liable to you for any delay or non-delivery. If your credit or debit card payment is not processed successfully for any reason, we reserve the right to try to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further attempt to process payment by sending an email to the email address you have provided to us. If you do not want us to go ahead to process payment, you must cancel your order in advance. You can only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them to the maximum order value. Please familiarize yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there are any inconsistencies between the terms and conditions upon which the discount code was issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by emailing our customer service, representatives at: sales@pinkfrogshop.com
12/ Eligible to Purchase; To be eligible to purchase goods on this website and lawfully enter into and form contracts on this website under Hong Kong law you must be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested. By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorize us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
13/ Intellectual Property; The content of the website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the website shall remain with us or our licensors.
14/ Limitation of Liability; You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website.
15/ Severance; If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed detachable from these Terms and shall not affect the validity and enforceability of any remaining provision of the Terms.
16/ Waiver; No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
17/ Entire Agreement; These Terms form the entire basis of any agreement reached between you and us.
18/ Law and Jurisdiction; These Terms shall be governed by and construed in accordance with the laws of Hong Kong and any disputes will be decided only by the Hong Kong courts.
19/ Multibuy Offer; This offer applies only to qualifying items listed in the multibuy area of this website. Where any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that multibuy offer at your cost or charge you for the goods retained by you at the full price quoted on this site.
20/ Gift with products promotions;
20.1 Where we are offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many of our products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for a gift of equivalent value.
20.2 In order for us to facilitate the provision of a free gift, it may be necessary for us to include the free gift on our site at a nominal value. For the avoidance of doubt, you are not entitled to 'purchase' the free gift without purchasing the product it is provided free with and any attempt to 'purchase' the free gift will be cancelled (notwithstanding any automated communication you may receive acknowledging your order). In the unlikely event that the free gift is dispatched to you, you shall be obliged to return the free gift upon written request.
21/ Credit; Any credit will be valid for 6 months from the date of issue.
22/ Referral Scheme; Subject to the terms set out below, you may earn ‘credit’ for use on this website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the “Referral Scheme”). You are only eligible to participate as a ‘referrer’ in this Referral Scheme if you have previously placed an order on the website. A new customer is a natural person who has not previously placed an order with us (a "Referral"). If the Referral has an account on the website but has not previously placed an order on the website then they are entitled to participate in the Referral Scheme through the ‘referral link’ only. If the Referrable already has an account on the website then they will be unable to participate in the Referral Scheme using a ‘referral code’ (regardless of whether they have previously placed an order). If the Referrable has clicked through your referral link the discount code will automatically be applied at checkout. If the Referrable is using a referral code, the Referrable must enter this code at checkout. For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. The credit is not redeemable for cash. The credit that stands to your Referral Scheme account is not transferable in any way, you will receive the applicable credit on your account 24 hours after dispatch of the Referee's order. If the Referee cancels their order for any reason within 24 hours of it being dispatched, you will not qualify for any credit. You will receive your credit in the default currency of the website. Any credit accrued through the Referral Scheme that has not been used within 6 months from the date of accrual will expire. The Referee must place an order with a value of at least the minimum value as stated on the website from time to time. Subscription products are excluded from the Referral Scheme. We may, at our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these terms.
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